What products does 3D-LabEq offer?
We specialize in high-quality 3D-printed laboratory equipment, including tube racks, holders, consumables, and custom-designed lab tools tailored for research and automation workflows.
Are your products compatible with laboratory automation systems?
Yes. Many of our products are designed to be compatible with modern lab automation systems, including robotic platforms and automated liquid handling setups.
Do you offer custom 3D-printed lab equipment?
Yes. We provide custom 3D printing services for laboratories. If you have a specific design or requirement, you can request a custom solution through our service page.
How long does production take?
Standard products are usually delivered within 3–10 business days. Custom or made-to-order products may require additional production time depending on the complexity of the design.
Do you ship internationally?
Yes. We ship to Germany, the EU, Switzerland and the UK up to 31.5 kg per parcel. Shipping to other countries and heavier shipments on request: info@3d-labeq.de. Delivery times vary depending on the destination country.
Can I pick up my order?
Yes, you are welcome to pick up your order from us. Please arrange an appointment in advance by email to info@3d-labeq.de.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment status.
Are digital files included with some products?
Yes. Some products include JSON files, protocols, or configuration files which become available for download after purchase.
What payment methods do you accept?
We accept secure payments through Visa, Mastercard, PayPal, Shop Pay, and UnionPay via Shopify’s encrypted payment system.