Last updated: March 2026

§ 1 Scope of Application
These General Terms and Conditions (GTC) apply to all contracts for the supply of goods, digital content, and the provision of services between
3D-LabEq, Rheinstr. 36, 64665 Alsbach-Hähnlein, Germany
and our customers via our online shop https://3d-labeq.de.

Our offer is exclusively directed at entrepreneurs (§ 14 BGB), legal entities under public law, and special funds under public law. Consumers (§ 13 BGB) are excluded.
By placing an order, the customer confirms that they are an entrepreneur. We reserve the right to verify the entrepreneurial status by suitable evidence (e.g., VAT identification number, commercial register extract).
Deviating terms and conditions of the customer are only recognized if we expressly confirm their validity in writing.

§ 2 Conclusion of Contract
The presentation of products and services in the online shop is not a legally binding offer, but a non-binding invitation to order.
By submitting an order, the customer makes a binding offer to conclude a purchase or service contract.
The automatically sent order confirmation merely documents the receipt of the order and does not constitute acceptance.
The contract is concluded only by our order confirmation via email, the delivery of the goods, or the commencement of service provision.
For digital content (JSON files, protocols, configuration files), the contract is concluded at the latest with the provision of the download.

§ 3 Prices and Payment Conditions
All prices are net plus statutory value-added tax and, if applicable, shipping costs.
Intra-Community deliveries to entrepreneurs with a valid VAT identification number are tax-free (reverse-charge procedure).
Available payment methods: Credit card (Shopify Payments), PayPal, prepayment, invoice (after credit check).
Invoices are payable within 14 days without deduction.
For larger orders or individual services, we reserve the right to request an advance payment of up to 50%.
The customer is only entitled to offset if their counterclaims have been legally established or are undisputed.
In case of default in payment, we charge default interest at a rate of 9 percentage points above the base interest rate (§ 288 para. 2 BGB).

§ 4 Delivery and Shipping
Delivery is made to the delivery address specified by the customer.
Delivery times are non-binding, unless they have been expressly agreed in writing as binding.
Partial deliveries are permissible as far as they are reasonable for the customer.
In cases of force majeure, strikes, operational disruptions, supply bottlenecks at upstream suppliers, or official measures, delivery times shall be extended appropriately.
Transport is at the customer's risk; transport damage must be reported immediately in writing.

§ 5 Transfer of Risk
The risk of accidental loss or deterioration of the goods passes to the customer upon handover to the transport company, even in the case of partial deliveries.

§ 6 Retention of Title
The goods remain our property until full payment of all claims.
The customer may resell the reserved goods in the ordinary course of business; in this case, the customer assigns to us all claims arising from the resale as security.
In case of processing or transformation, the new item is considered our property (§ 950 BGB).
The customer shall immediately inform us of any seizures or other third-party access to the reserved goods.

§ 7 Warranty and Liability for Defects
The statutory provisions apply, unless otherwise specified below.
For entrepreneurs, the warranty period is 12 months from delivery.
The customer shall inspect the goods immediately; obvious defects must be reported in writing within 7 days at the latest (§ 377 HGB).
For 3D printed products, manufacturing tolerances may occur; used devices and consumables are supplied "as is".
No guarantee for suitability for specific scientific, diagnostic, or industrial purposes.
Hidden defects must be reported immediately after discovery.

§ 8 Digital Content (JSON Files, Protocols)
Digital content includes, for example: JSON labware files, automation protocols, technical documentation, or configuration files for laboratory automation systems.
After full payment, the customer receives a simple, non-transferable, non-exclusive license for their own internal use.
Passing on, reproduction, publication, or commercial use is prohibited without written consent, even within corporate groups.
The usage license becomes effective only upon full payment.
No guarantee for compatibility with third-party software or devices; calibration/validation is the responsibility of the customer.
There is no statutory right of withdrawal for entrepreneurs.

§ 9 Services
Services include: 3D printing, development of laboratory labware, laboratory automation, aliquotting, assay setup.
Services are performed as agreed and to the best of our knowledge and belief.
The customer is responsible for professional use, calibration, and validation.

§ 10 Liability
Liability is unlimited for intent, gross negligence, injury to life, body, or health.
In case of slight negligence causing breach of essential contractual obligations (cardinal obligations), liability is limited to foreseeable, typical damages.
Liability for loss of profit, production failures, indirect damages, or consequential damages is - as far as legally permissible - excluded.
Liability under the Product Liability Act remains unaffected.

§ 11 Intellectual Property Rights
All rights to our products, designs, CAD files, JSON files, and technical documentation remain with us.
Files provided by the customer may only be used for order processing.
The customer indemnifies us from third-party claims resulting from the provision of their data.

§ 12 Place of Jurisdiction and Applicable Law
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
The exclusive place of jurisdiction for merchants, legal entities under public law, or special funds under public law is Darmstadt.

§ 13 Severability Clause
Should any provision of these GTC be wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. Invalid provisions shall be replaced by valid ones that come closest to the economic purpose.