Last updated: March 2026

The protection of your personal data is very important to us. Below, we inform you in accordance with the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG), and the Telecommunications-Digital Services Data Protection Act (TDDDG) about the nature, scope, and purpose of processing personal data when using our online shop at https://3d-labeq.de.

This privacy policy applies to the website 3D-LabEq.de as well as to all associated services, products (e.g., 3D-printed Tube Racks, Tube Holders, Bottom Plates, Calibration Plates, Pipette Tip Rack Holders, and laboratory materials), and services (e.g., aliquotting, assay setup, laboratory automation, 3D printing services, and the provision of JSON labware files and protocols).

1. Controller
The controller in the sense of the GDPR is:
3D-LabEq [legal form]
[Street house number]
[Postcode city]
Germany

Email: datenschutz@3d-labeq.de
Phone: [phone number]

A data protection officer has not been appointed at present, as there is no legal obligation to do so.

If you have any questions about data protection, please feel free to contact us at any time at datenschutz@3d-labeq.de.

2. General information on data processing
We only process personal data insofar as this is necessary to provide a functional online shop as well as our content and services.

Legal bases:
• Art. 6 para. 1 lit. a GDPR – Consent
• Art. 6 para. 1 lit. b GDPR – Fulfilment of contract and pre-contractual measures
• Art. 6 para. 1 lit. c GDPR – Legal obligation
• Art. 6 para. 1 lit. f GDPR – Legitimate interest (e.g., secure operation of our online shop, protection against fraud and misuse, optimisation of our offers)

3. Hosting and Shop Platform (Shopify)
Our online shop is operated via the Shopify platform.
Provider: Shopify International Ltd., Victoria Buildings, 1–2 Haddington Road, Dublin 4, Ireland

We have concluded a data processing agreement according to Art. 28 GDPR.
Further information: https://www.shopify.com/legal/privacy

4. Access data and server log files
When you visit our website, the following data is automatically collected:
• IP address
• Date and time of access
• Accessed page or file
• Referrer URL
• Browser type and version
• Operating system
• Amount of data transferred

Legal basis: Art. 6 para. 1 lit. f GDPR. Storage only as long as required for system security.

5. Orders in the online shop
For the fulfilment of the contract, we process: Name, company (for B2B), addresses, email, phone (optional), order data, payment information.
Legal basis: Art. 6 para. 1 lit. b GDPR.

6. Digital content and downloads
JSON labware files, protocols etc. are provided exclusively after purchase via customer account, download link or email.
Legal basis: Art. 6 para. 1 lit. b GDPR.

7. Services (laboratory automation and 3D printing)
Additional project-related data (technical requirements, parameters, configurations) only for the provision of services.
Legal basis: Art. 6 para. 1 lit. b GDPR.

8. Customer account
Voluntary (name, email, addresses, order history). Legal basis: Art. 6 para. 1 lit. a GDPR. Deletion possible at any time.

9. Contact
Name, email, message for processing. Legal basis: Art. 6 para. 1 lit. b or f GDPR.

10. Payment service providers
Disclosure to Shopify Payments/Stripe, PayPal etc. only for payment processing. Legal basis: Art. 6 para. 1 lit. b GDPR.

11. Shipping service providers
Name, address, possibly E