Last updated: May 2026

The protection of your personal data is very important to us. In the following, we inform you in accordance with the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG), and the Telecommunications Digital Services Data Protection Act (TDDDG) about the nature, scope, and purpose of the processing of personal data when using our online shop at 3D-LabEq.de.

This Privacy Policy applies to the website 3D-LabEq.de as well as all associated services, products (e.g. 3D-printed tube racks, tube holders, bottom plates, calibration plates, pipette tip rack holders, and laboratory materials) and services (e.g. aliquoting, assay setup, laboratory automation, 3D printing services, and the provision of JSON labware files and protocols).

1. Controller

The controller within the meaning of the GDPR is:

3D-LabEq
Einzelunternehmen
Rheinstr. 36
64665 Alsbach-Hähnlein
Germany

Email: marco.grull@3d-labeq.de
Phone: +49151 58778704

A Data Protection Officer has not been appointed, as there is currently no legal obligation to do so.

If you have any questions regarding data protection, you may contact us at any time via marco.grull@3d-labeq.de.

2. General Information on Data Processing

We process personal data only to the extent necessary to provide a functional online shop as well as our content and services.

Legal Bases

• Art. 6(1)(a) GDPR – Consent
  
• Art. 6(1)(b) GDPR – Performance of a contract and pre-contractual measures
  
• Art. 6(1)(c) GDPR – Legal obligation
  
• Art. 6(1)(f) GDPR – Legitimate interest (e.g. secure operation of our online shop, protection against fraud and misuse, optimization of our services)

3. Hosting and Shop Platform (Shopify)

Our online shop is operated via Shopify.

Provider:
Shopify International Ltd.
Victoria Buildings
1–2 Haddington Road
Dublin 4
Ireland

We have concluded a Data Processing Agreement in accordance with Art. 28 GDPR.

Further information:

Shopify Privacy Policy

4. Access Data and Server Log Files

When visiting our website, the following data is automatically collected:

• IP address
  
• Date and time of access
  
• Accessed page or file
  
• Referrer URL
  
• Browser type and browser version
  
• Operating system
  
• Amount of data transferred
  

Legal basis: Art. 6(1)(f) GDPR.

The data is stored only as long as necessary to ensure system security.

5. Orders in the Online Shop

For the performance of contracts, we process:

• Name
  
• Company name (for B2B customers)
  
• Addresses
  
• Email address
  
• Phone number (optional)
  
• Order data
  
• Payment information
  

Legal basis: Art. 6(1)(b) GDPR.

6. Digital Content and Downloads

JSON labware files, protocols, and similar digital content are provided exclusively after purchase via customer account, download link, or email.

Legal basis: Art. 6(1)(b) GDPR.

7. Services (Laboratory Automation and 3D Printing)

Additional project-related data (technical requirements, parameters, configurations) is processed solely for the purpose of providing the requested service.

Legal basis: Art. 6(1)(b) GDPR.

8. Customer Account

Creating a customer account is voluntary.

The following data may be stored:

• Name
  
• Email address
  
• Addresses
  
• Order history
  

Legal basis: Art. 6(1)(a) GDPR.

Deletion is possible at any time.

9. Contact Requests

When contacting us, we process:

• Name
  
• Email address
  
• Message content
  

for the purpose of handling your request.

Legal basis: Art. 6(1)(b) or Art. 6(1)(f) GDPR.

10. Payment Service Providers

Data is transferred to payment providers such as:

• Shopify Payments
  
• Stripe
  
• PayPal
  

solely for payment processing purposes.

Legal basis: Art. 6(1)(b) GDPR.

11. Shipping Service Providers

We transfer the following data to shipping providers as necessary for delivery:

• Name
  
• Address
  
• Email address (if required for shipment tracking)
  

Legal basis: Art. 6(1)(b) GDPR.